1. Chauffeured In Black, all its subsidiaries, and affiliates will hereafter be referred to as “CIB”.
2. The customers, including but not limited to corporations, juristic entities, government, and autonomous bodies will hereafter be referred to as the “client”.
3. For the completion and confirmation of a reservation, CIB requires to have the client’s valid credit card information on file. Charges must be pre-paid in full before commencement of service via any credit/ debit card or any mode of payment accepted by CIB.
4. Payment receipt/ final invoice will be issued upon successful completion of the service and final processing of the said account.
5. All rates are subject to 13 % Harmonized Sales Tax (HST).
6. All reservations are subject to chauffeur’s gratuity of 15% on booking of Sedans or SUVs, and 20% on Stretch Limousines, Sprinter/ Transit Vans & Buses.
7. For each Infant, Toddler, Booster, and any other child safety seat or equipment, an additional $10 will be charged per seat.
8. Additional charges will be applied for any extra stop according to the class of vehicles. If the stop is out of the way, and not towards the final destination then an additional stop fee will be charged according to the location or address of the stop. Each stop should be for pick and drop of passengers or personal belongings, and must not exceed a standard five-minute benchmark. Stops exceeding the before-mentioned time limit may be subject to a wait time charge according to the circumstances.
9. All Sedan Cars and SUVs are $15.00 plus applicable taxes for each stop.
10. Sprinter/ Transit Van 9 or 14 Passengers $ 25.00 plus applicable taxes.
11. Stretch Limousine 9 to 14 Passenger $ 50.00 plus applicable taxes.
12. Additional charges will be applied for the use of Toll Highways including, but not limited to 407 or similar toll routes.
13. Additional pickup fees will be applied from CIB. (Please note that these fees are charged by CIB and are applied to the clients as is.
14. Sedan Cars, MiniVans and SUVs $ 15.00.
15. Sprinter and Transit Vans (Max. 12 Seats) $ 27.00.
16. Stretch Limos $ 27.00.
17. Mini-Bus (13 to 25 Seats) $ 50.00.
18. Limo Bus or Coach Bus up to 40 Passengers $ 60.00.
19. Please be advised that the initial confirmation/ quote of the reservation may not include some charges incurred during the trip which may include but are not limited to the following:

• Extra Stops
• Waiting Time
• Extra Hours Livery
• Change in Pickup
• Applicable tolls, parking fees, surcharges, local taxes, and any other third-party charges to and from the destination.

All such charges, if applicable, will be applied upon final processing of the account.

A. AUTHORIZATION:

By submitting a ride request, the client authorizes CIB to charge the mode of payment provided by you. Furthermore, the client confirms that you are the cardholder and/or authorized user of the credit card provided or other modes of payment on file. For certain ride requests, the completion of a Credit Card Authorization form may be required to be signed by the client. In case the mode of payment provided by the client is declined or the payment was not successful for any reason, then the client will be personally liable for the cost of services and all applicable charges, which were detailed in the confirmation emails or any other mode of communication that was used with the client. The client may accrue fees and may be subject to legal action for any unpaid charges for which they are liable.

B. QUOTATION POLICY:

Although all efforts are made to give an accurate quote, nevertheless, the final invoice may differ from the initial quote as actual charges may differ and can only be determined once the trip has actualized. This mainly happens because many charges incorporated in a quote are based on an estimate, whereas actual charges, such as tolls, wait time, parking fees, etc., could be different than the figures estimated in a quote. Hence, the amount charged will be the final amount actualized after the successful completion of the trip.

C. CANCELLATION POLICY & ASSOCIATED CHARGES:

a. FOR SEDANS & SUVS:

1. All cancellations made at any time are subject to a minimum of $15.00 plus tax administration fee.
2. If the cancellation is made 72 hours before the scheduled pickup time, a full refund will be processed subject to a $15.00 plus tax administration fee.
3. If the cancellation is made between 72 hours and 12 hours before the scheduled pickup time, 50% of the total amount will be refunded.
4. If the cancellation is made 12 hours before the scheduled pickup time, NO REFUND will be processed.
5. In case of rescheduling or any changes are to be made, a 24-hour notice is required before the scheduled pickup time; otherwise, 25% of the base fare plus tax will be applied as a rescheduling fee.

b. FOR VANS, STRETCH LIMOS & BUSES:

1. All cancellations made at any time are subject to a minimum of $50.00 plus tax administration fee.
2. All reservations of Vans, Buses, and Stretch Limousines require a minimum of 14 days’ cancellation notice prior to the scheduled date of service for a full refund (subject to a $50.00 administration fee). Any cancellations made without a 14-day advance notice will be subject to a full charge, (regardless of when the reservation was made).
3. In case of re-scheduling or any changes are to be made, a 07 day’s notice is required before the scheduled pickup time; otherwise, 25% of the base fare plus tax will be applied as a rescheduling fee.
4. Please note that CIB will send you an email as a confirmation of cancellation. An email will also be sent in case of rescheduling of a trip. It is essential to retain this email as proof of cancellation or rescheduling.
5. All payments will be charged at the time of confirmation of a reservation on a credit card provided by the client or any other mode of payment accepted by CIB. The total charges may include but are not limited to, basic fare, applicable taxes, gratuity, tolls, parking fees, CIB Pre-arranged Fees, etc.
6. If the distance or number of hours is less than originally booked, the price remains unaffected.
7. It is the user or customer’s responsibility to make sure to check all information mentioned in the confirmation email like; pickup date, time, address flight number, etc. (please respond immediately if there is any mistake or correction).  Once your ride is dispatched according to reservation/ confirmation, payment will not be reversible or refunded.

PLEASE DO NOT LEAVE WITH ANY OTHER TAXI/ LIMO AS YOU WILL BE CHARGED THE TOTAL COST AS A NO-SHOW.

D. WAIT TIME POLICY:

For pickup at commercial airports, a one-hour grace wait time will be offered free of charge. The grace time will start from the time of the actual landing of the aircraft carrying the client. After the lapse of one one-hour grace period, the waiting time will be charged in 15-minute slots at a rate of $15.00 plus tax till the time the ride begins.

A waiting time for every 15 minutes will be charged at the rate of $15.00 plus tax after the grace period time of 15 minutes has lapsed for all other pickups including but not limited to homes, offices, hotels, clubs, restaurants, private airports etc.

You will be considered a no-show after 30 minutes of due time (other than pickups from commercial airports) if you do not show up or contact either your chauffeur or CIB dispatcher.

E. CASH CALLS:

For cash calls, CIB requires an active credit card on file. A 50% deposit of the total estimated cost of the trip will be pre-authorized on the credit card, which will be released once the account is settled in full after payment in cash is made to the chauffeur. In case the payment in cash is not made due to any reason, the client’s credit card will be charged in full to settle the outstanding amount.

F. CORPORATE ACCOUNTS:

Unless the client is a large corporate company having a written agreement with CIB with regards to accounts payable, all businesses, bookers, and commercial entities are required to have an active credit card on file. Moreover, such large corporations are encouraged to contact CIB for opening corporate accounts.

G. BORDER CROSSING:

Clients are responsible for fulfilling all legal formalities for border crossing, including but not limited to customs, border control, police, immigration, and any other law enforcement agencies. CIB is not responsible in case any law enforcement agency stops at a border crossing for any issue.

H. LIVERY SERVICE RADIUS:

For hourly bookings, the trip must always end in the municipal area of the pickup location (within 20 kilometers). Hourly bookings that end outside of the municipal area of the pickup location are subject to CIB’s approval and additional fees. An hourly booking always starts at the pickup time confirmed upon booking.

I. LOST & FOUND ITEMS:

CIB is not responsible for any lost item in the vehicle, please make sure to check your items before exiting the vehicle. If the item is found, it will be delivered (subject to availability of schedule) for a charge, or shipped at the client’s expense.

J. ALCOHOL AND ILLEGAL SUBSTANCES:

According to the local laws and CIB’s policies, and to ensure a healthy environment, smoking of any type or substance, vaping, e-cigarettes, or use of any illegal drugs inside the vehicles is strictly prohibited. If any illegal drugs are used or found in any vehicle, the contract will be terminated with immediate effect, and no refund will be issued. Moreover, the client will be charged a detailing fee along with vehicle downtime.

Consumption of alcohol is also not allowed in all classes of vehicles in accordance with provincial and local laws. It is the client’s responsibility to ensure that there is no alcohol consumed in the vehicle and any fines or charges that might occur because of violations of this rule, and any downtime will be charged to the client accordingly.

K. MAXIMUM LUGGAGE & LOADING CAPACITY:

In compliance with the local laws, the vehicles under no circumstances can accommodate more passengers than they are designed for, or as recommended by their respective manufacturers. Thus, all vehicles will accommodate passengers according to their legal capacity.

The capacity of luggage is clearly specified (on the CIB website) for all classes of vehicles. It is the entire responsibility of the client to ensure that the luggage fits according to the class of vehicle. Thus, it is highly advisable to notify CIB if you need to upgrade to a larger vehicle in order to avoid major delays, additional charges, and not having a larger vehicle available on the day of service. Excess luggage, bulky or heavy luggage, or any boxes not stated in the reservation could lead to corresponding surcharges, arrangement, or class of vehicle change fee, or in case no suitable class of vehicle could be arranged then the service may be canceled without any refund. Please note that the overloading of luggage cannot be accommodated.

Please note that If you were transported (on the first leg of service) in a larger vehicle than the one reserved (it might be dispatched to you due to the non-availability of that class of vehicle), please do not assume that you will be returned in the same size larger vehicle. Please also be advised that if a higher class of vehicle is provided, even then the terms and conditions applied would be the same as per the class of vehicle originally booked by the client.

L. DAMAGE REPAIRS, CLEANING AND SANITIZING FEES:

In the case if a client leaves any damage, spillage, or becomes sick inside the vehicle, then the client shall be responsible for those damages and for a professional cleaning fee if needed in addition to any loss of revenue resulting from the vehicle deemed out of service during the recovery period.

M. RATES ADJUSTMENTS:

Prices are subject to change at any time without any prior notice. CIB reserves the right to change prices as a result of a surge in fuel/ gasoline prices, and the cost of operations due to inflation. In case of special circumstances, such as in the event of inclement weather conditions like icy roads or heavy snow storms, it may become unsafe to operate a specific class of vehicles. Due to such reasons, the class of vehicle may need to be changed for safety reasons (For example, a sedan may be changed to an SUV). In such cases, the price differential may be charged to the clients.

N. FOOD POLICY:

The consumption of food is discouraged. Any messes from food or beverages, including but not limited to vomit or other bodily fluids, or foul odors may need to be removed through professional cleaning, and the client will be liable to pay not only the cost for the cleaning of the vehicle but also compensate the loss of business due to the downtime of the vehicle.

O. ANIMAL & PET POLICY:

At CIB we try to accommodate all animal and pet transportation requests as long as they are accompanied by their owners. However, CIB reserves the right to refuse any animal or pet (except service animals) which was not disclosed while reserving the ride. This also applies to animals which are not contained in a closed and suitable transportation box or kennel bag. Generally, there will be a pet transportation fee which will be applied at the time of finalizing the client’s account.

CIB will accept all service animals in all classes of vehicles if accompanied by their owner, who is legally entitled to have such animals. However, CIB reserves the right to check and determine the status of the accompanied service animal. For passengers who are differently abled, traveling with a service animal, the animal is not required to be transported in a kennel or soft-sided pet container, and such animals will be transported free of charge. However, in the event that any damage occurs to the vehicle, caused by the animal, then such damage and/or cleaning fee may be charged along with any downtime.

P. SERVICE DELAY OR TERMINATION:

Although best efforts and resources are employed for the delivery of the best possible service to our valued clients, exceptional circumstances and situations such as vehicle breakdowns, inclement weather conditions, unsafe road conditions, road blockages, accidents, etc. can and do happen in real life situations, which are generally beyond the control of CIB. Thus, if any of such circumstances happen, there could be service delays or even service cancellations; which must be accepted by the clients, without any liability towards CIB.

Q. RESPECTFUL BEHAVIOUR:

CIB believes in having a vibrant and respectable work environment. To ensure this vital ingredient, we expect that our employees and our clients will maintain healthy and respectful behavior towards each other at all times. Verbal abuse, use of bad language in any form of verbal insult, any physical violence, and any damage to any of our vehicles or property will not be tolerated and may result in immediate termination of service without completion with full charge and taking appropriate legal action.