Terms & Conditions of Service

Effective Date: July 28, 2026
Last Updated: July 28, 2026

Welcome to Chauffeured in Black (operated via chauffeuredinblack.com). These Terms and Conditions of Service (“Terms”, “Agreement”) constitute a legally binding agreement between Chauffeured in Black, its parent entity, subsidiaries, and corporate affiliates (hereinafter collectively referred to as “CIB”, “Company”, “we”, “us”, or “our”) and the individual, corporation, government agency, or juristic entity reserving or utilizing our chauffeured transportation services (hereinafter referred to as the “Client”, “Passenger”, “you”, or “your”).

By accessing our website, requesting a rate quote, submitting a reservation online, or utilizing our luxury chauffeur services, you explicitly accept and agree to be bound by these Terms. If you do not agree with any portion of these Terms, you must not proceed with booking or utilizing CIB services.

1. Definitions and Operational Scope

In this Agreement, the following terms shall have the designated meanings:

• “CIB” refers to Chauffeured in Black, its licensed operators, contracted chauffeurs, vehicles, and digital booking platforms.
• “Client” refers to any individual or corporate entity booking, paying for, or utilizing transportation arranged through CIB.
• “Reservation” refers to a confirmed request for point-to-point, airport transfer, hourly livery, wine tour, or special event transportation.
• “No-Show” refers to a situation where a client fails to board the reserved vehicle within designated grace periods or leaves the pickup location without notifying CIB dispatch.

2. Financial Terms, Rates, Taxes & Mandatory Fees

A. Rates & Tax Application

All published, quoted, or estimated fares are calculated in Canadian Dollars (CAD) unless explicitly stated otherwise. All services performed within the Province of Ontario are subject to 13% Harmonized Sales Tax (HST) in accordance with Canadian tax laws.

B. Mandatory Chauffeur Gratuity

For service convenience and chauffeur performance standards, a mandatory chauffeur gratuity is added to all final invoices based on vehicle classification:

• Executive Sedans & Luxury SUVs: 15% mandatory gratuity.
• Stretch Limousines, Sprinter / Transit Vans, Mini-Buses & Motor Coaches: 20% mandatory gratuity.

C. Child Safety Equipment Fees

In accordance with provincial highway safety standards, child safety seats must be requested during reservation. Each requested infant seat, toddler seat, or booster seat incurs an additional mandatory fee of $10.00 CAD plus applicable HST per seat.

D. Mandatory Airport Pickup & Municipal Toll Fees

Commercial airport pickups and municipal transit authority access fees incurred by CIB are passed directly to the client invoice as follows:

• Executive Sedans, Mini-Vans & SUVs: $15.00 CAD pickup fee.
• Sprinter & Transit Vans (Up to 12 Passengers): $27.00 CAD pickup fee.
• Stretch Limousines: $27.00 CAD pickup fee.
• Mini-Buses (13 to 25 Passengers): $50.00 CAD pickup fee.
• Limo Buses & Coach Buses (Up to 40 Passengers): $60.00 CAD pickup fee.

E. Highway Tolls & Routing Surcharges

Use of electronic toll highways (including Ontario Highway 407 ETR or private toll bridge crossings) will be automatically billed to the client’s final invoice at prevailing transponder rates plus applicable administrative processing fees.

3. Payment Terms, Credit Card Authorizations & Cash Policy

A. Card on File & Advance Payment Authorization

To confirm and secure any reservation, CIB requires a valid, active credit card on file. Fares must be pre-paid in full prior to the commencement of service via an accepted major credit card, debit card, or pre-approved corporate account. By submitting a reservation, the Client certifies that they are the legal cardholder or an authorized user of the provided credit card and explicitly authorizes CIB to charge all estimated and final actualized costs to said card.

B. Card Declines & Client Liability

If a credit card charge is declined, reversed, or dishonored for any reason, the Client remains personally liable for the full cost of services rendered, including accrued interest, late fees, collections expenses, and legal costs incurred by CIB to recover outstanding balances.

C. Cash Reservation Policy (“Cash Calls”)

Clients electing to settle invoices in cash must maintain an active credit card on file with CIB. A pre-authorization deposit equal to 50% of the total estimated trip cost will be placed on the card upon booking. This pre-authorization will be released upon successful receipt of full cash payment by the assigned chauffeur upon arrival. If cash payment is not tendered in full at commencement of service, the card on file will be immediately charged for the full invoice balance.

D. Corporate Accounts

Direct billing privileges are reserved strictly for registered corporate entities maintaining a signed, written Corporate Account Agreement with CIB. All other commercial bookers must maintain a credit card on file for instant billing upon service completion.

4. Quotation Accuracy & Final Billing Reconciliations

Initial rate quotes provided via phone, email, or digital portals represent estimates based on static routing information provided at the time of booking. Final invoices may vary from the initial quote due to real-time operational variables incurred during execution, including but not limited to:

• Additional passenger pickup or drop-off stops.
• Extended wait time exceeding complimentary grace limits.
• Overtime livery hours requested by the passenger.
• Route changes, highway tolls, airport curbside permits, or parking fees.

All actualized supplemental charges will be reconciled and processed on the final billing invoice issued upon completion of the reservation.

5. Extra Stops & Route Deviations

Any additional passenger or luggage stop requested en route that is not specified in the original confirmation is subject to surcharge. Stops must be intended solely for passenger loading/unloading and must not exceed 5 minutes in duration.

• Executive Sedans, Mini-Vans & SUVs: $15.00 CAD plus HST per extra stop.
• Sprinter & Transit Vans (9 to 14 Passengers): $25.00 CAD plus HST per extra stop.
• Stretch Limousines (9 to 14 Passengers): $50.00 CAD plus HST per extra stop.

Stops deviating significantly from the direct routing to the final destination, or extra stops exceeding the standard 5-minute threshold, will be billed at applicable hourly wait-time rates.

6. Cancellation, Rescheduling & Refund Rules

All cancellations or rescheduling requests must be submitted in writing to reservations@chauffeuredinblack.com or communicated directly to CIB dispatch at 905-650-4100. Retain your official cancellation confirmation email as proof of processing.

A. Executive Sedans & Luxury SUVs

1. Administrative Fee: All cancellations, regardless of time of filing, are subject to a mandatory $15.00 CAD plus HST administrative processing fee.
2. Cancellations 72+ Hours Prior: Full refund processed, minus the $15.00 CAD plus HST administrative fee.
3. Cancellations Between 72 Hours and 12 Hours Prior: 50% refund of the total reservation cost.
4. Cancellations Under 12 Hours Prior: NO REFUND. 100% of the total quoted fare will be charged and retained.
5. Rescheduling Notice: Trip modifications or date/time changes require a minimum 24-hour advance notice prior to scheduled pickup. Modifications requested under 24 hours incur a mandatory 25% base fare plus HST rescheduling surcharge.

B. Vans, Stretch Limousines, Mini-Buses & Motor Coaches

1. Administrative Fee: All cancellations, regardless of time of filing, are subject to a mandatory $50.00 CAD plus HST administrative processing fee.
2. Cancellation Window: Group and specialty fleet reservations require a minimum 14 days’ advance written notice prior to the service date for a refund (minus the $50.00 administrative fee). Cancellations made within less than 14 days of the scheduled date are subject to a 100% full non-refundable charge.
3. Rescheduling Notice: Requires a minimum 7 days’ advance written notice prior to scheduled service. Modifications requested within 7 days incur a mandatory 25% base fare plus HST rescheduling surcharge.

C. Distance / Time Deductions

If a passenger completes a trip in less time or distance than originally reserved, no partial refund or rate reduction will be granted.

D. Passenger Data Accuracy Responsibility

Clients are solely responsible for reviewing reservation confirmation details (pickup dates, times, street addresses, flight numbers, and terminal information). CIB accepts no financial liability for dispatched vehicles resulting from client data entry errors; rides dispatched according to confirmation parameters are non-refundable.

7. Wait Time & No-Show Policy

A. Commercial Airport Pickups

A complimentary 1-hour (60 minutes) wait time grace period is provided for commercial airport arrivals at Toronto Pearson (YYZ), Billy Bishop (YTZ), and regional airports, commencing from the actual aircraft touchdown time logged by airport authority flight feeds. Following the 60-minute grace period, wait time is billed in 15-minute increments at $15.00 CAD plus HST per 15-minute slot until the vehicle departs.

B. Non-Airport & Residential Pickups

A complimentary 15-minute grace period is provided for residential, corporate office, hotel, or private aviation (FBO) pickups. Following the 15-minute grace period, wait time is billed in 15-minute increments at $15.00 CAD plus HST per 15-minute slot.

C. No-Show Designation

For non-airport pickups, a passenger is designated a No-Show if they fail to board the vehicle or make contact with CIB dispatch within 30 minutes of the scheduled pickup time. For commercial airport pickups, a No-Show is declared after 60 minutes if no communication has been received.

Strict Warning: Leaving a pickup location in another vehicle or taxi without formally notifying CIB dispatch constitutes a No-Show. All No-Shows are billed at 100% of the total estimated contract price plus wait time and parking fees, with zero refund eligibility.

8. Hourly Livery Service Limits & Radius Rules

For hourly “as-directed” charters, service must conclude within the municipal geographic boundaries of the initial pickup location (defined as a maximum 20-kilometer radius). Hourly itineraries terminating outside the 20-kilometer radius require prior written approval from CIB management and are subject to out-of-zone positioning surcharges.

9. Vehicle Capacity, Luggage & Fleet Substitutions

A. Legal Passenger Limits

In accordance with Transport Canada and provincial motor vehicle regulations, CIB vehicles will strictly never transport more passengers than the vehicle’s legal seatbelt capacity permits. Chauffeurs are legally required to refuse transit to excess passengers.

B. Luggage Allocations & Excess Loading

Luggage capacity for each vehicle class is specified on chauffeuredinblack.com. It is the Client’s sole responsibility to select a vehicle class capable of accommodating their party’s luggage. Excess, oversized, or unannounced baggage that prevents secure compartment closure may require a fleet vehicle upgrade fee, secondary vehicle dispatch at client expense, or service cancellation without refund. Vehicle interiors will not be overloaded in a manner that obstructs driver visibility or safety.

C. Return Trip Fleet Class Rules

If CIB dispatches a larger vehicle class than originally booked on an initial leg due to operational scheduling, the Client is not entitled to demand the same upgraded vehicle class on return legs. Service terms and vehicle sizing revert strictly to the original booked vehicle class.

10. Vehicle Damage, Detailing, Smoking & Alcohol Rules

A. Strict Smoking, Vaping & Illegal Substance Prohibition

Smoking of any kind, vaping, e-cigarettes, and illegal drugs are strictly prohibited inside all CIB vehicles. Detection of smoking, vaping, or illegal substance use results in immediate service termination without refund. The Client will be assessed a minimum $350.00 CAD professional detailing fee plus vehicle operational downtime costs.

B. Alcohol Consumption Restrictions

In strict compliance with Ontario provincial liquor laws (Liquor Licence and Control Act), open alcohol consumption by passengers inside commercial vehicles is strictly illegal unless operating within a specifically licensed multi-passenger vehicle under permit. The Client assumes full financial liability for any municipal or provincial police fines, court costs, and vehicle impoundment fees resulting from unauthorized alcohol consumption inside the vehicle.

C. Food & Bodily Fluid Sanitation Fees

Food consumption inside vehicles is strongly discouraged. Spills, excessive mess, foul odors, or bodily fluids (including vomit) requiring professional detailing or sanitation will incur a mandatory minimum $500.00 CAD biohazard cleaning fee plus compensation for lost business revenue due to vehicle downtime.

11. Animal & Pet Policy

Pets accompanied by owners are welcome provided they are disclosed during reservation and transported in an enclosed, leak-proof carrier or kennel bag. Undisclosed pets (excluding recognized service animals) may be refused transport. A standard pet handling fee applies upon final billing.

Certified service animals accompanying passengers with disabilities are accepted in all vehicle classes free of charge without requiring containers, as mandated by accessibility laws. The Client remains financially responsible for any physical vehicle damage or specialized detailing required due to a service animal.

12. Border Crossing & Customs Compliance

For cross-border itineraries between Canada and the United States, passengers are solely responsible for possessing valid passports, visas, customs declarations, and legal documentation. CIB assumes no financial or operational liability for transit delays, vehicle searches, or passenger border rejections enforced by Canada Border Services Agency (CBSA) or U.S. Customs and Border Protection (CBP).

13. Lost & Found Property

CIB assumes no legal liability for lost, stolen, damaged, or left-behind personal property inside our vehicles. Passengers must verify all personal belongings prior to exiting. Items recovered by chauffeurs will be returned to CIB offices and can be shipped to the owner at full client expense or delivered via scheduled chauffeur run subject to standard livery rates.

14. Force Majeure & Limitation of Liability

CIB is not liable for service delays, missed flights, missed appointments, or performance failures caused by events beyond our reasonable operational control, including severe winter weather, ice storms, hazardous highway closures, traffic accidents, municipal road blockages, mechanical breakdown, or government emergencies. In severe weather conditions, CIB reserves the right to substitute vehicle classes (e.g., upgrading a Sedan to an AWD SUV) for passenger safety; any applicable rate differential will be applied to the invoice.

Under no circumstances shall CIB’s total financial liability to a Client exceed the actual total dollar amount paid by the Client for the specific reservation giving rise to the claim.

15. Code of Conduct & Respectful Behavior

CIB enforces a zero-tolerance policy against verbal abuse, profanity, racial slurs, sexual harassment, physical threats, or property vandalism directed toward our chauffeurs or dispatch staff. Chauffeurs reserve the absolute legal right to terminate service immediately and eject passengers at a safe location if abusive behavior occurs. In such events, the full contract fare remains 100% non-refundable, and legal authorities may be notified.

16. Contact Information & Administrative Offices

For questions regarding these Terms & Conditions, billing inquiries, or reservation adjustments, please contact our administrative offices:

Chauffeured in Black
4997 Saint Clair Avenue
Niagara Falls, ON L2E 3T8, Canada
Direct Phone: 905-650-4100
Billing & Reservations Email: reservations@chauffeuredinblack.com
Official Website: chauffeuredinblack.com